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Patient Rights and Responsibilities

We believe that patients who understand and participate in their treatment achieve better results. Please take a moment and familiarize yourself with your rights and responsibilities as a patient.

You have the right to:

  • Know the risks, benefits and alternatives to proposed treatments or procedures
  • Choose the physicians or other clinicians who will be providing care or treatment, as well as have information about them
  • Receive information in easy to understand terms that will allow for an informed consent or refusal of the treatment or procedure
  • Privacy regarding medical care
  • Participate in the plan of care
  • Formulate advanced directives and have staff and practitioners comply with those directives
  • Reasonable responses to reasonable requests of service
  • Leave the medical center against the advice of the physician
  • Examine and receive an explanation of the bill for services regardless of the source of payment
  • Select providers of goods and services after discharge
  • Receive a Notice of Privacy Practices
  • Request privacy protection
  • Access protected health information in a reasonable time frame
  • Amend protected health information
  • Request an accounting of disclosures of protected health information
  • Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation
  • The least restrictive restraint or seclusion should be used only when necessary to ensure patient safety
  • Receive care in a safe environment, free from all forms of abuse, neglect, harassment and/or exploitation

You have the responsibility to:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and matters concerning your health
  • Tell your caregivers if you do not completely understand your plan of care
  • Follow the caregivers' instructions
  • Follow all medical center policies and procedures while being considerate rights of other patients, medical center employees and medical center properties

You also have the right to:

Lodge a concern with the state, whether have used the hospital's grievance process not. If you have concerns regarding the quality of your care, coverage decisions want to appeal a premature discharge, the State Quality Improvement Organization (QIO).

Regarding the problem resolution, you have the right to:

Express your concerns about patient care safety to hospital personnel and/or management. If your concerns and questions can not be resolved at this level, contact The Joint Commission at 1-800-994-6610, by fax at 630-792-5636, by e-mail at or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

  Wilkes-Barre General Hospital
575 North River Street
Wilkes-Barre, PA 18764
(570) 829-8111
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